Shipping & Returns配送与退换

Last updated: 20 September 2026最后更新：2026 年 9 月 20 日

This page explains how your order reaches you, and what happens if something is wrong when it arrives. We have kept it short and written it plainly, so you know exactly where you stand before you pay.本页说明你的订单如何送达，以及收到后若出现问题该怎么处理。我们写得尽量简短、直白，让你在付款之前就清楚自己的处境。

1. Where we ship from1. 从哪里发货

Orders ship from China. At the moment we ship to U.S. street addresses in the contiguous 48 states only — our carriers cannot reach Alaska, Hawaii, Puerto Rico or military (APO/FPO) addresses yet. If you are elsewhere and would like to order, write to us and we will tell you honestly whether we can reach you yet.订单一律从中国发出。目前我们只配送美国本土 48 州的街道地址——承运商目前到不了阿拉斯加、夏威夷、波多黎各及军事（APO/FPO）地址。如果你在其他地区想下单，写信给我们，我们会如实告诉你目前能否送达。

2. Delivery time2. 送达时间

Most orders take about three to four weeks to reach you. This is the part of the shop we would rather be boring about, so here is exactly where the time goes — and why we are slower than a shop with a warehouse in your own country.多数订单约 3–4 周送达。这是本店最容易被误会的一段，所以我们把它拆开讲清楚——以及为什么我们比「在你本国就有仓库」的商家慢。

• Picking and packing — 1–3 business days. Each set is handled, checked for chips, and packed with a protective insert by hand. There is no automated warehouse behind this shop.挑选与打包——1–3 个工作日。每一套都由人工过手、检查有无磕碰，再带防护内衬装箱。这家店背后没有自动化仓库。
• Waiting for the next sailing — 0–7 days. We ship in a consolidated sea container, and the cut-off time is set by the shipping line, not by us. If an order misses one sailing it waits for the next.等下一班船——0–7 天。我们走拼柜海运，截单时间由船公司定，不由我们定。这班没赶上，就等下一班。
• Crossing the Pacific, then customs — 16–20 days. The parcel travels by sea from China to the United States, fully tracked. Customs clearance happens inside this window, and it is the one stretch we cannot speed up, promise, or predict.跨太平洋运输与清关——16–20 天。包裹以海运方式从中国运往美国，全程可追踪。清关包含在这段时间内，也是我们唯一既不能加速、也不能承诺、更不能预测的一段。
• Last mile — 2–5 days. A U.S. carrier brings it to your door. As soon as your parcel is dispatched we email you the tracking number.美国末端派送——2–5 天。由美国当地承运商送到你家门口。包裹一发出，我们就把物流单号邮件给你。

So the honest headline is about three to four weeks, door to door — and the range is wide because the sailing cut-off and customs are both black boxes at either end of it. We quote a window rather than a date on purpose: a promise we cannot keep is worse than a number that sounds slow.所以最实在的一句话是：门到门约 3–4 周——区间之所以宽，是因为两头的「等船期」和「清关」都是黑箱。我们有意只给区间、不给具体日期：一个守不住的承诺，比一个听起来慢的数字更糟。

If you need it by a particular date — a birthday, a wedding, a gift that cannot be late — write to us before you order. Tell us the date and we will tell you honestly whether it can get there in time. Most orders arrive with room to spare; some do not, and we would rather say so now than apologise later.如果日子是定死的——生日、婚礼、不能迟到的礼物——请在下单之前写信告诉我们。把日期给我们，我们会如实回答来不来得及。多数订单能提前不少到，但确实有赶不上的；我们宁愿现在就说，而不是事后道歉。

3. Returns — 30 days, no reason needed3. 退货——30 天，无需理由

If a piece is not right for you, you may return it within 30 days of delivery — unused, and in its original condition. You do not need to give a reason, and we keep the process as simple as we can. Write to us at qixiang145@gmail.com with your order number and tell us it is not for you, and we will take it from there. There is nothing you need to post anywhere, and nothing you need to prepare before writing. We will reply within 1–2 business days, and if you would like to tell us what was wrong — or what you were hoping for instead — we would genuinely like to know. Telling us is never a condition of your refund.如果某件器物不合适，你可以在签收后 30 天内退货——须未使用、保持原状。无需说明理由，流程我们也尽力做到最简单。写信到 qixiang145@gmail.com，附上订单号，告诉我们这件不合适就行，剩下交给我们。你不必把任何东西寄到任何地方，写信前也无需准备什么。我们会在 1–2 个工作日内回复。如果你愿意顺带说说哪里不合适——或者原本期待的是什么——我们会真心想知道。但说与不说，从来都不是退款的条件。

4. Damaged in transit — tell us within 7 days4. 运输破损——请在 7 天内告诉我们

If your parcel arrives damaged, tell us within 7 days of delivery. This is not your fault and it is not our fault — a parcel crossing the ocean changes hands many times before it reaches your door, and occasionally something breaks along the way. We will make it right: we can send a replacement piece, exchange the set for a different one, or refund you in full. Your choice, and the shipping is on us either way.如果包裹送达时已破损，请在签收后 7 天内告诉我们。这不是你的错，也不是我们的错——一个跨洋的包裹在到你手上之前要经过很多道手，偶尔会有东西在路上磕坏。我们会负责到底：可以补发破损的器物、可以换另一款，也可以全额退款。你来选，运费都由我们承担。

If you happen to have a photo of the damage, we would be grateful for it — we use such photos to claim against the carrier and shipping agent, whose responsibility this actually is. It costs you nothing and it saves us money, which is the only reason we ask. If you would rather not, or no longer have it, that changes nothing about your refund.如果你恰好拍了破损的照片，我们会很感激——我们会用这些照片向承运商和货代索赔，这件事真正的责任在他们那边。对你没有任何成本，却能替我们省下一笔钱，这也是我们开口的唯一原因。如果你不想拍、或者照片已经不在了，你的退款一点也不受影响。

5. How to start a return or a claim5. 如何发起退货或索赔

Email qixiang145@gmail.com with your order number and a line or two about what happened. That is all we need to begin. For a damaged parcel, a photo helps us claim against the carrier if you have one to hand; for a return, nothing is needed. We reply within 1–2 business days and never ask you to post anything back.写信到 qixiang145@gmail.com，附上订单号，再用一两句说说发生了什么。开始处理只需要这些。破损的情形，如果你手上有照片，它能帮我们向承运商索赔；退货的情形，什么材料都不需要。我们在 1–2 个工作日内回复，且从不要求你寄回任何东西。

6. Refunds6. 退款

Refunds are sent back to the PayPal account you paid with. We issue the refund within 3 business days of your email; how quickly it appears depends on PayPal and your bank.退款将退回你付款所用的 PayPal 账户。我们会在收到你邮件的 3 个工作日内发起退款；到账快慢取决于 PayPal 与你的银行。

7. What is not covered7. 不在范围内的情况

• Pieces that have been used, washed, or damaged since delivery. The 30-day return applies to pieces still unused and in their original condition.签收后已使用、已清洗或已损坏的器物。30 天退货适用于仍保持未使用、原状的器物。
• Damage reported later than 7 days after delivery. We still want to hear from you — just write to us and we will look at it honestly rather than by the calendar.签收 7 天后才报告的破损。我们仍然希望听到你的消息——写信来，我们会如实看待，而不是只看日历。
• Normal variation in glaze, colour, or handmade finish — these are features of a handmade piece, not faults. We describe each piece's material and finish honestly on its product page.釉色、颜色或手工收尾的正常差异——这些是手工器物的特征，不是瑕疵。每件器物的材质与工艺，我们都在商品页如实标注。

8. Questions8. 有疑问

Anything unclear, or a situation this page does not cover? Email us and we will answer honestly, in plain language.有不明白的，或本页没写到的情况？写信给我们，我们会如实、直白地回答。