Get in Touch联系我们
We'd Love to我们很乐意
Hear from You倾听您
Whether it's a question, a story, or simply a moment of curiosity — we're here.无论是问题、故事，还是一刻好奇——我们在这里。
Write to Us给我们写信
A Conversation一段对话
Starts Here从这里开始
Every great tea begins with a single leaf. Every great conversation begins with a single message. We read every letter, and we answer personally — because the act of connection matters as much as the steep of tea.每款好茶始于一片叶。每次好对话始于一个字。我们阅读每一封信，并亲自回复——因为连接的用心与泡茶的用心同样重要。
Email邮箱
qixiang145@gmail.com
We respond within 24 hours24小时内回复
Where We Are我们所在
Operating from China在中国运营
Shipping to US customers配送美国客户
Teaware Concierge茶器顾问
Mon–Fri, replies within a day周一至周五，当天回复
For wholesale, gifting & shipping inquiries批发、送礼与配送咨询
Quick Answers快速解答
Frequently Asked常见问题解答
What are your shipping times?配送需要多久？
Orders ship from China, to U.S. street addresses in the contiguous 48 states. Most take about three to four weeks door to door — 1–3 business days to pick and pack, up to 7 days waiting for the next sailing, 16–20 days across the Pacific and through customs, then 2–5 with the last-mile carrier. We email a tracking number after dispatch. If a specific date matters, write to us before you order. Full shipping details →订单自中国发货，仅配送美国本土 48 州的街道地址。多数约 3–4 周到门——备货打包 1–3 个工作日，等下一班船最多 7 天，跨太平洋运输与清关 16–20 天，美国末端派送 2–5 天。发货后邮件发送物流单号。如果日子是定死的，请在下单前先写信给我们。完整配送说明 →
Can I track my order?能查物流吗？
Yes. Once your order ships, we email you a tracking number, and you can follow the parcel from our door to yours.可以。发货后我们会把物流单号发到你的邮箱，从我们这边到你家门口，全程可查。
I need it by a certain date — can you make it?我需要在某个日期前收到，来得及吗？
Tell us the date before you order, and we will answer honestly whether three to four weeks can make it. If it cannot, we would rather tell you now than have you disappointed later.下单前把日期告诉我们，我们会如实回答三到四周赶不赶得上。赶不上就现在直说，不愿让你到时候失望。
Do you ship internationally?你们支持国际配送吗？
We ship to U.S. street addresses in the contiguous 48 states only — our carriers cannot reach Alaska, Hawaii, Puerto Rico or military (APO/FPO) addresses yet. If you are elsewhere and would like to order, write to us and we will tell you honestly whether we can reach you yet.我们只配送美国本土 48 州的街道地址——承运商目前到不了阿拉斯加、夏威夷、波多黎各及军事（APO/FPO）地址。如果你在别处想下单，写信告诉我们，我们会如实回答能否送到。
How should I care for my teaware?茶具如何保养？
Rinse after use and dry thoroughly — no detergent. Store in a dry, ventilated place.使用后冲洗并彻底晾干，不用洗洁精。存放于干燥通风处。
Is it dishwasher and microwave safe?能进洗碗机或微波炉吗？
We recommend hand-washing only — no dishwasher, no microwave, and no sudden hot-to-cold changes. Porcelain and glaze both dislike shocks; rinse, dry, and store it somewhere ventilated, and it will last for years.建议只手洗——不进洗碗机、不进微波炉、也别骤热骤冷。瓷和釉都怕急冷急热；洗完晾干、放在通风处，能用好多年。
What is your return policy?退货政策是什么？
We stand behind every piece we sell. Returns within 30 days — unused, in original condition, no reason needed, and we keep the process simple: write to us and we take it from there, with nothing to post back. If it arrives damaged — not your fault, not ours — tell us within 7 days and we replace, exchange or refund, on us. See our Shipping & Returns policy.我们为售出的每一件器物负责。30 天内可退——未使用、保持原状、无需理由，流程我们做到最简单：写信告诉我们，剩下交给我们，不必寄回任何东西。若到货破损——不是你的错，也不是我们的错——请在 7 天内告诉我们，我们补发、换货或退款，运费由我们承担。详见配送与退换政策。
What if my teaware arrives broken?到货时碎了怎么办？
That is not your fault and not ours — tell us within 7 days and we will replace, exchange or refund, on us. You keep the piece; we take care of the rest.碎了既不是你的错，也不是我们的错——7 天内告诉我们，我们补发、换货或退款，费用我们承担。破损件你留着就好，剩下的交给我们。
My teapot has crackle lines — is it broken?茶壶上有裂纹一样的纹路，是坏了吗？
No. On our Ge kiln (crackle glaze) pieces, those fine lines are part of the glaze itself — a feature, not damage. The glaze is food-contact grade, exactly as described on the product page.不是。我们哥窑（开片釉）器物上的细纹是釉面本身的特征——是工艺，不是损坏。釉料为食品接触级，与商品页描述一致。
Can I combine a gift set?可以组合礼盒吗？
Our gift sets can be combined to your liking — tell us your idea and we'll see what's possible. Contact us at qixiang145@gmail.com.礼盒可按你的喜好组合——告诉我们你的想法，我们看能怎么搭。联系 qixiang145@gmail.com。
What are your pieces made of?你们的产品用什么材质？
We list each piece's material and origin honestly on its product page, so you know exactly what you're getting.我们在商品页如实标注每件器物的材质与产地，让你清楚买到什么。
New to Chinese tea? Ask us anything.刚接触中国茶？有什么不懂的尽管问。
How do I choose a green tea? What does puer taste like? How is white tea different? Write to us — if we know, we'll answer honestly; if we don't, we'll say so. Good questions from readers often become our next guide.怎么选绿茶？普洱是什么味道？白茶有什么不同？写信给我们——知道的如实答，不知道的直说。读者的好问题，常常会变成我们的下一篇指南。